Transferable Limited Warranty on Glass 

The glass in LUXE Home factory glazed windows and doors (including dual-pane glass, triple-pane glass, patterned glass (including obscure, pebble, fern, reed and cascade designs)), grilles, divided light grilles and tempered versions of these glass options is warranted to be free from defects in manufacturing, materials and workmanship for fifteen (15) years from the date of purchase from the retailer/dealer. It is also warranted not to develop, under normal conditions, any material obstruction of vision resulting from manufacturing defects or as a result of premature failure of the glass or organic seal for fifteen (15) years from the date of purchase from the retailer/dealer. Patterned glass (including obscure, pebble, fern, reed and cascade designs) is warranted not to develop, under normal conditions, any material change in appearance resulting from manufacturing defects or as a result of premature failure of the glass or organic seal for fifteen (15) years from the date of purchase from the retailer/dealer. This limited warranty on glass does not apply to special order glazings, LUXE Home art glass, insulated art glass, impact-resistant glass, insulated glass with shades or blinds between the glass or glass that is not factory installed by LUXE Home.

 

In the event a glass failure occurs as a result of a defect in manufacturing, materials or workmanship within the limited warranty period, LUXE Home, at its option, will: (1) provide the appropriate replacement glass product to the customer, labor is not included; or (2) provide a factory-authorized repair to the existing glass at no cost to you; or (3) refund the original purchase price. Such replacement parts or repair are warranted for the remainder of the original limited warranty period.

 

Transferable Limited Warranty on Components Other Than Glass

Non-glass portions of LUXE Home windows and doors (including non-electric operators, locks, lifts, balance systems, hinges, handles, insect screens, weatherstripping, exterior trim, sash and frame members) are warranted to be free from defects in manufacturing, materials and workmanship for a period of fifteen (15) years from the date of purchase from the retailer/dealer. This limited warranty does not apply to LUXE Home electric window operators, retractable insect screens or finishes on bright brass and satin nickel door hardware. 

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The non-glass portions of LUXE Home windows and doors with wood exteriors and commercial doors are subject to a limited warranty with a five (5) year period, but otherwise identical to the Fifteen (15) year limited warranty described above.

 

In the event a component other than glass fails as a result of a defect in manufacturing, materials or workmanship within the limited warranty period, LUXE Home, at its option, will: (1) provide replacement parts to the customer, labor is not included; or (2) provide a factory-authorized repair to the existing component at no cost to you; or (3) refund the original purchase price. Such replacement parts or repairs are warranted for the remainder of the original limited warranty period.

 

No Other Warranties or Representations

THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ALL WARRANTIES ARE LIMITED TO THE APPLICABLE STATUTE OF LIMITATIONS, BUT IN NO CASE WILL EXTEND BEYOND THE LIMITED WARRANTY PERIODS SPECIFIED ABOVE. LUXE HOME EXCLUDES AND WILL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER ARISING OUT OF CONTRACT, TORT OR OTHERWISE. THE REMEDY OF REPAIR, REPLACEMENT OR REFUND OF THE ACTUAL PURCHASE PRICE OF THE PRODUCT PROVIDED BY THIS LIMITED WARRANTY IS THE EXCLUSIVE REMEDY WITH RESPECT TO ANY AND ALL LOSS OR DAMAGE.

 

Applicable Law

This Limited Warranty is only applicable in the U.S.A. (i.e., the fifty states and the District of Columbia). This Limited Warranty gives you specific legal rights, and you may also have other rights which may vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages or limitation of the duration of an implied warranty, so the above limitations or exclusions may not apply to you. If any specific term of this Limited Warranty is prohibited by any applicable law, it shall be null and void, but the remainder of this Limited Warranty shall remain in full force and effect. 

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What Is NOT Covered by this Limited Warranty:

Specific Additional Exclusions 

In addition to any other limitations or exclusions in this Limited Warranty, LUXE Home shall have no obligation for product failure, damage or costs due to or related to the following:

• Product modifications or glass shading devices (e.g., glass tinting, security systems, improper painting or staining, insulated coverings, etc.).

• Units improperly assembled or improperly mulled by others.

• Failure due to the application of non-LUXE Home hardware (e.g., locksets, trim sets, hinges, panic hardware, closers, etc.).

• Failure to properly install LUXE Home hardware and/or exterior trim.

• Adjustments or corrections due to improper installation.

• Improper installation or use, including use of a non-commercial door as a main entrance or exit door for a building other than a single-family residential unit or re-installing an LUXE Home window or door after it has been removed from a building and re-sold and/or re-installed in a different building.

• Exposure to conditions beyond published performance specifications.

• Water infiltration other than as a result of a defect in manufacturing, materials or workmanship.

• Condensation.

• Improper maintenance, such as use of brick wash, razor blades, sealants, sanding or improper washing.

• Failing to properly seal and maintain the exposed wood portions of a product. This includes, but is not limited to, the exposed wood on all sides of a door panel (e.g., exterior, interior, top, bottom, and both sides), a door frame and wood grilles.

• Chemicals or airborne pollutants, such as salt or acid rain. 

• Delivery by others.

• Accidents.

• Acts of God.

• Normal wear and tear.

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Additional items excluded from this limited warranty:

• Labor to replace sash or door panels, glass or other components.

• Labor and other costs related to the removal and disposal of defective product.

• Labor and materials to paint or stain any repaired or replaced product, component, trim or other carpentry work that may be required.

• Products not manufactured by LUXE Home.

• Minor warping of wood and clad-wood doors. LUXE Home may defer actions on any claim for warping for a period of up to twelve (12) months from the date of the claim in order to permit conditioning and equalization to humidity and temperature conditions.

• Slight glass curvature, minor scratches or other imperfections in the glass that do not impair structural integrity or significantly obscure normal vision.

• Rattling of grille bars within an air space.

• Insects passing through or around the insect screen.

• Tarnish or corrosion to hardware finishes.

• Stress cracks and broken glass.

• Special glazings. Contact us concerning the limited warranty on special glazings. LUXE Home art glass and decorative insulated art glass, impact-resistant glass, electric window operators, retractable insect screens and bright brass and satin nickel finishes on door hardware. Contact us or refer to the specific limited warranties for these products.

• Other product series, some products, and accessories have their own limited warranties and are not covered by this limited warranty. 

• Service trips to provide instruction on product use.

 

How to register your Owner-To-Owner Limited Warranty 

You can receive product information updates, safety notices and special offers regarding new products, as well as information regarding enhancements for the windows and doors you've registered. All warranty information is treated confidentially and will not be sold or traded to any person or organization outside of LUXE Home and the LUXE Home Dealer Network.

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Warranty Claim Procedure

To make a claim under this Limited Warranty, contact the LUXE Home retailer/dealer who sold you your LUXE Home product. Or, you may contact us at:

 

LUXE Design Group, Inc.

PO BOX 933

Loomis, CA 95650

 

You may also contact us using the Parts & Service section of our website at www.LUX-Home.co or reach us by phone at 855-LUX-VALUE. 

 

You can help us serve you faster by providing the following important information:

• Description of the product such as the exterior color, unit type and size and inside

• visible glass measurements.

• Glass logo information etched in the inside corner of the glass.

• Description of product concerns.

• Documentation of the purchase date, if available.

• Your name, address (with zip code) where the product is installed and telephone numbers.

 

Non-Warranty Repair

You will be responsible for all costs related to any repair that is not covered by this Limited Warranty or which is outside of the limited warranty period. When warranty coverage is unclear, LUXE Home may charge an inspection fee for any on-site product inspection. If the inspector determines the LUXE Home product has a defect covered by this Limited Warranty, the inspection fee will be waived.

 

Warranty Void if Non-Payment or Past Due Account. 

All warranties are void and of no effect with respect to any Product(s) for which Client is Past Due on any payments to LUXE Home.

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DISPUTE RESOLUTION PROCESS

 

General

If you are dissatisfied with the remedy provided to you under the Limited Warranty set forth above or have any other claim against LUXE Home related to your LUXE Home products, you and LUXE Home agree to resolve the claim using the following process ("Dispute Resolution Process"). This Dispute Resolution Process will apply to claims of any nature relating to your LUXE Home product ("Dispute(s)"). Disputes include, but are not limited to, claims for breach of contract or breach of warranty, claims for violation of state or federal laws or regulations, claims based in tort, negligence or product liability, claims based in fraud or fraud in the inducement, marketing or advertising claims and claims related to the enforceability or effect of any term of the Limited Warranty or the Dispute Resolution Process, including, but not limited to, the waivers of class action and jury trials.

 

Notice Required

To assert a Dispute, you must first provide LUXE Home with written notice. A Notice of Dispute form is available for your use on LUXE Home's website at www.lux-home.co

 

LUXE Home Response 

LUXE Home will have 60 days from receipt of your Notice of Dispute to respond to you in writing. In that response or at any later time, LUXE Home may make one or more written offers to you to resolve your Dispute.

 

No Class Action or Jury Trials 

YOU AGREE THAT YOU MAY ASSERT DISPUTES AGAINST LUXE HOME ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION OR PROCEEDING. AS PART OF THIS DISPUTE RESOLUTION PROCESS, YOU AND LUXE HOME ALSO AGREE TO WAIVE ANY RIGHT TO A JURY AND AGREE TO HAVE ALL DISPUTES HEARD AND DECIDED SOLELY BY THE FEDERAL OR STATE COURT JUDGE.

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Opt-Out Procedure

You may opt out of this Dispute Resolution Process by completing and submitting a written Opt-Out Notice. The Opt-Out Notice is located on LUXE Home's website at www.LUXE Homewindows.com/optout. Whether or not you opt out of the Dispute Resolution Process, all terms of the Limited Warranty set forth above remain in

force and effect.

 

Applicable Law and Severability

This Dispute Resolution Process, including, but not limited to, issues related to its enforceability and effect, will be governed by the laws of the State of California without regard to conflict of law principles. If any term of this Dispute Resolution Process is found to be invalid or unenforceable in any particular jurisdiction, that term will not apply to that issue in that jurisdiction. Instead, that term will be severed, with the remaining terms continuing in full force and effect.

 

Questions

If you have questions about the Dispute Resolution Process or Opt-Out Procedure, contact us at 855-LUX-VALUE.